Quality Assurance
A dedicated Quality Assurance (QA) team ensures that Fostering First Ireland maintains its high quality of care for the children and young people we place, our carers, and our HSE partner.
The Quality Assurance team promotes continuous improvement in all aspects of FFI services. It ensures that we not only comply with internal and external standards, but that we strive to exceed them.
QA also acts as a source of information, advice and support to staff at all levels across the agency and supports staff and project teams to evaluate their work. This includes conducting customer surveys and producing analysis of their feedback.
Monitoring performance
The QA team produces performance review information and tackles specific work as identified by the FFI Director, the Management Team or the FFI Board of Directors.
The QA team also sets our performance standards and makes sure that they are fully understood, as well as producing and regularly reviewing and updating all FFI policies and procedures. This ensures that we are using best practice and current thinking.
FFI Inspections
Audits and inspections come under the auspices of the QA team, as well as alerting agency staff to relevant central policy initiatives.
Details of external inspections of FFI's services can be obtained from the QA team or by accessing the website of the Social Services Inspectorate.
Complaints
It is the Quality Assurance team that responds to formal complaints and, where issues can't be resolved at local level, QA will undertake investigation.
FFI has a representations and complaints procedure in line with regulatory requirements.
Liaising with external stakeholders
The Quality Assurance team at Fostering First Ireland (FFI) liaises with a range of key external stakeholders over matters of fostering service standards and policies, including the Social Services Inspectorate within the Health Information and Quality Authority (SSI-HIQA), the Health Service Executive and the Irish Foster Care Association.
Statement of Purpose
Press Release
Fostering agency launches new operation in Cork - Ireland’s leading non-statutory foster care agency, Fostering First Ireland (FFI) has further expanded its services with the launch of a new office ...
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